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Q. How can you offer such low
rates?
A. We arrange
contracts with large carriers where we commit to provide
them with a large number of minutes of usage. Since we
buy in such bulk, our rates are deeply discounted. We do
not have the high advertising costs of a major carrier,
so we pass along the savings to our customers. It also
allows us to spend our money to provide better service.
We in turn are able to offer you these fantastic low
rates!
Q. Does Global FiberNet offer
the same quality as I get today with my current carrier?
A. Global FiberNet
uses the networks of Tier 1 carriers with vast global
fiber optic capacity. You should have the same or better
quality than you get with your current carrier.
Q. Are there significant
quality differences between long distance companies?
A. Yes and no. Ever
since the telecommunications industry was deregulated
and AT&T was broken up into "Baby Bells" in the
1980's, long distance has been a commodity. All long
distance companies, including AT&T, Sprint and MCI
WorldCom, use the same fiber optic networks to transport
their calls. While some long distance companies claim
that their service is of higher quality, there is
actually very little difference between the
carriers.
Q. Does Global FiberNet
credit switching fees?
A.Yes. In order to
receive this credit, please make a copy of your local
phone bill with the switching fees on it and send it in
with your payment. The amount of the switching fee will
be credited to your account. Note: The maximum available
credit is up to $6 per line for switching long distance
service only, or up to $9 per line if you switch both
long distance and your extended local calling service
(local toll calling).
Q. Is there a minimum usage
fee?
A.If you use the
AutoPay Online Billing service, billed automatically to
your credit card there will be no minimum usage fee or
monthly fee of any kind whatsoever.
If you chose to receive a paper bill and your monthly
bill is less than $15, you will be charged a bill
preparation and mailing fee of $2.99.
Paper billing
includes a charge of $2.99 unless your bill is a minimum
of $15.
Q. Are taxes included in
the $15 minimum or is it a minimum of $15 in actual long
distance usage?
A. It is a minimum of
$15 in actual long distance usage.
Q. Are the rates good 24/7?
A. Yes, with Global
FiberNet you never have to wait until off-peak hours to
get the lowest rates. ALL rates are good 24 hours per
day, 7 days per week.
Q. What is a billing
increment?
A. Billing increments
are the blocks of time that the long distance company
uses to bill you. Typically, long distance service is
billed in 6 second or 1 minute (60-second) billing
increments. If you are being billed in 1 minute
increments, for example, and have a call that lasts for
1 minute and 3 seconds, you will be charged for 2 full
minutes. If you are being billed in 6 second increments,
you would only be charged for 1 minute and 6 seconds if
the call actually lasted 1 minute and 3 seconds.
Q. Is it better to be billed
in 6-second increments or 1 minute billing increments?
A. In all cases, a
shorter billing interval will result in lower charges,
so it's best to be billed in 6-second increments.
Q. Does Global FiberNet bill
in 6 second increments?
A. Yes! Global
FiberNet bills in 6 second increments, with an 18 second
minimum on domestic calls, and a 30 second minimum on
international calls. Calls to Mexico are billed in 1
minute increments.
Q. What does “NGN” mean on
the International Rates page?
A. NGN stands for
“Non-Geographic Number”. It applies to audiotext and
other information services in the foreign country. These
are the equivalent of 900 numbers in the United States.
It is more expensive to place a call to this type of
number.
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Fiber Optic Networks Wholesale Rates -
No Minimum
